Frequently Asked Questions (FAQs)
1. How long does shipping take?
We ship all orders within 1–2 business days via DHL.
You'll receive a tracking number so you can track your watch at any time.
2. Are there any customs issues?
No. We ship within the EU, so there are no customs fees or delays.
3. What payment methods are accepted?
You can pay securely and flexibly with us:
PayPal (with Buyer Protection)
Klarna Invoice
Klarna Installment Plan
Klarna Instant Transfer
Apple Pay
Google Pay
Twint Payment (Switzerland)
- Debit/Credit Card
4. Can I pay using PayPal Buyer Protection?
Yes, of course ✔️
We only accept PayPal for the purchase of goods and services so that you are fully protected.
5. What do “original weight” and “1:1 quality” mean?
Our watches feature:
Weighs the same as the original
high-quality materials such as 904L/904LX steel
genuine sapphire crystal
Detailed laser engravings & serial numbers
This makes them look and feel like real luxury watches.
6. How secure is shipping?
Very safe:
Insured DHL Shipping
Discreet Packaging
Tracking number included
No customs risks
7. Can I return my order?
Yes, you have a 14-day return policy, provided the watch is unworn and in its original condition.
8. Can I pick up my watch in person?
Yes, in-person pickup is possible.
You can pay for the watch in cash at that time.
The exact location and time will be arranged on an individual basis.
9. What happens if something goes wrong with my order?
You're fully covered.
We offer:
PayPal Buyer Protection, Klarna Instant Payment/Invoice/Installments
secure DHL shipping,
and fast, personalized customer service.
We'll work on a solution right away.
10. Are the watches ready to ship right away?
Yes. All watches available in the store are ready to ship immediately and will be sent out right after we receive payment.
11. Will I receive a tracking number?
Yes. Every order receives a DHL tracking number so you can track your shipment in real time at any time.
12. Can I change my order after it's been placed?
As long as your order hasn't been shipped yet, you can easily request changes via WhatsApp.
📩 Questions? Contact:
You can reach us anytime:
📱 WhatsApp: +491772614961
📸 Instagram: @scoobywatchde
We respond quickly and reliably.
